I recently purchased a new device and downloaded the game but it would say updating and restart loading. I contacted support and they said t..
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It's not clash royale issue, clash royale is working fine. It's your device and your OS issue.
However, I'm familia..
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Hi, I was hacked by a Google account on August 17, I returned my account two days ago. On my account, still, as they go, there were poured a..
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Dear all,need some help.. I lost my account sudenly, and with that all the gems bought last week.
i contacted in game help, they recovered a..
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When I try to get the free chests or try to make a purchase say "WAIT PENDANT TRANSFER" what I Fasso in that situation?
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Please help..unable to purchase any thing except the 80 gems pack.Tried reinstalling the game but not working..please solve this problem sup..
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Hi People of Supercell, About a week ago I was going to buy gems, but when they asked me to enter my passwords to complete the transaction i..
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Dear mods,
I have spent 400 INR to purchase 1000 gems for the crown challenge. Not once have I won it in around 35 attempts. Every time I ..
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When I try to open free 2v2 magical chests it says Verifying Transaction in progress.
In-App purchases haven't been working for about a mont..
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Hi.
Supercell has nothing to do with the exchange rate of in-app purchases. Supercell make an offer, tell Google/Ap..
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I accidentally bought gems with Rogers account. This was my family account. I wanted pay with my debit card, but it already paid on my Roger..
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I purchased a special offer but I didn't receive it and when I select it again, it gives me an error 'you already own this item'. Can this b..
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It's been more than a months or 2 months till now The Log did not appeared in shop. This month 4th July 2017 Night Witch card appeared in sh..
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I was gonna buy a pouchfull of gems in the store tab in Clash Royale, as I soon saw my
real money got taken away and I didn't get any gems..
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THREAD IS UNDER CONSTRUCTION!!!
Keep following this thread to see what has been updated. DONT REPLY TO THIS THREAD PLEASE.
Hi all!
This thre..
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I have 1 card that is maxed out. However it still appears in the shop but (obviously) I cannot purchase it. Not sure if this is a bug or a..
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I waited for my shop to change cards at midnight just now and it was tesla hogrider lighting I preceded to purchase hogrider but then my ga..
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This is so people don't clog up the bugs sub-forum.
Here I will try to house known bugs, causes and solutions.
If you have anything to add t..
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I watched my epic card appear as it times down and I had a set of cards including night witch and when I clicked on the card to buy a specia..
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Hi guys,
Today I just got into arena 10 for the FIRST time. I was very excited to purchase the special offer, however I never received one. ..
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My nickname in the clash royale is "pessutto" and I really want the "Night Witch" card. Because of this, I was logged into the clash royale ..
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HI im upset because this glitch cost me the ice wizard in the shop. So i was logged in so the game just beofre middnight and saw that the ic..
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I didn't buy lava which was in my shop, but they took my 40k n somehow my collection shows an extra lava.(i use graveyard n dont need lava),..
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I bought a legendary chest and it did get rid of my 500 gems but never gave me my legendary chest. How do i solve this
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It appears that the level of an Epic chest featured in the shop is based on trophy count, not Arena level. Feature or bug?
How I found out:..
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Hello
I had a problem in the shop.
The new cards have appeared at midnight.
I finally bought the night witch for 40000 gold at 00:02
Once ..
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The special offer for the legendary chest and epic chest has not shown up in the shop now for 2 months, but the arena packs that i did not p..
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HelloI'm from Spain, sorry for my translation. How can I recover all my advances and all purchases of safes and gems .... after restoring an..
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i'm in arena 9 but im at 2570 trophies and i purchased an epic chest but it said that the chest was from arena 8 so that means i still havnt..
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Before.PNGAfter Tapping on gray special.PNGHello, and my name is Tyler, though my username goes as Capt. TC in the game. For about a week no..
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After scouring the net and finding numerous so-called "fixes" for the IOS Transaction Pending bug, I've run out of options. I realize there ..
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I've got an error that says "Can't complete transaction" ever I'm about to buy a gem pack above the 0.99 USD one, I've been able to purchase..
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Hi guys.
I have a problem: You see, a couple of days ago I was scammed in the purchase of a mobile game, by a user of a reliable web. The gu..
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I purchased an iTunes gift card for $20 and I went to purchase the Super magical + 6500 gem Summer offer ($19.99) and it says I have insuffi..
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Hi there,
I play Clash Royale on my iPhone 7+.
I was playing the Witch Challenge, about to get matched and got stuck when loading the battle..
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Hi. I play with two accounts on the same device trough an app that associates another google account to another clash royale account.
The ac..
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I am in arena 10 but do not have a legendary card for purchase at the card shop. Is this normal?
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Hello,I play Clash Royal and i'm having problems making purchases on my account.It's always telling me that i have a trasaction pending alth..
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Hey,
I have a big problem, after i collected more then 40k gold for the legendary Electro Wizard card (my first), i bought him in the shop. ..
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I can't make any purchases from the shop from any device. The problem is not from any of the devices because if I in enter in any other game..
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For months now I've been unable to buy offers from the store, it doesn't matter if it's with actually money or in game currency like Gems or..
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Today , the legendary card - "The Log" has appeared in my shop.As I was playing the game , I was busy with my real life as well. I was away ..
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I bought the Double Elixir offer, and since my account is a child's account, I had to await approval from my dad. When he approved it, I lau..
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Hello there everyone,
when I recently wanted to purchase some more gems and the arena 9 offer that popped up in my store I noticed it cost m..
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Code: Warinig
It's not a guide, I just want to describe my issue, as probably hundreds of people might occur the same problem.
So you ..
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Hello folks!
Me and my son plays royale since some days.
Since yesterday the Ingame jewels or packages are greyed color and he cant access..
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Thank you supercell for making this beautiful game My problem is - I'm purchasing legendary cards trying to get new card buying gems but eve..
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I've looked at a lot of the threads for this issue between the Clash of Clans and Clash Royale forums, and cannot seem to find an answer to ..
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I purchased the Arena 7 Special Offer, upon being sent to the chest opening screen the Connection Lost symbol appeared.. I checked my connec..
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hi friends. after the purchase of 10$ gems in 2016 december , on last week the game had purchased 2 times 5$ gems, but i didint recieve anyt..
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I bought the hog mountain gem pack a couple months ago and I'm waiting for the jungle pack to appear in the store to buy it but the frozen p..
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After reaching the Jungle arena for the first time, I was not offered the arena pack which I usually like to purchase. Has anybody had the s..
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Eu tentei fazer uma compra no aplicativo Clash Royale na semana passada, quando de repente recebi uma mensagem do Google afirmando que eu qu..
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I went to buy the arena 8 special offer for 10$ and I had my dad confirm the purchase on his device but the offer and gems are just grey and..
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Bad news. Someone hacked my iTunes, and spent almost 50 dollars on gems. I figured out that the purchase was initiated from China. What shou..
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I purchase the 14000 gems Pack and dont give mee it say purchased help
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Using straight IOS no Jailbreak action....I went to purchase my 3rd and final Anniversary Package a few weeks back and it hung...now I have ..
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I can't make purchases, the items in the store are greyed out, already contacted Google and supercell and they keep pointing fingers to each..
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Twice in the past few weeks, I tried to bulk purchase (i.e. top button, not one at a time).
In both cases the cost in coins was removed fro..
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Hello and welcome to the forums! It's unfortunate to hear that you are unable to access your account and you didn't ..
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Hello, I recently got to the Arena 10, and with that I get the chance to buy the promotion of the Legendary Chest + gems + gold, so the prob..
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so when the anniversary offers came i wanted to buy one and i clicked the offer hurrying to buy the offer and i forgot i had freedom(rooted ..
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When I want to buy gems at the end of my transaction appear error and get me out of the game, please help Supercell
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I have had transaction pending since the anniversary offers and now can't buy anything. I use the same game on Android and iOS. I purchased ..
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I purchased the $5 deal for 500 gems and 2000 coins. It gave them both to me at first then I logged out. When I came back, I still had the c..
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2 days ago i tried to purchase the 4,99 deal in clash royale. I accidently hit cancel when I was asked to confirm the purchase. Since then a..
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Recently I purchased a special offer clash royale gave me for 13.99. However the offer is grey and whenever I click it, it simply says "this..
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I purchased the special $20 offer for the 100k gold and the super magical chest however it charged my bank account yet I did not receive any..
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I purchased those 2 1th anniversary packs and the game didn't give me anything. Those two pack icon was darken. After i press the pack butto..
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My in-app-purchases all greyed-out and it said transaction is pending for 4 days. Apparently, i have tried all trouble shooting means from A..
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i bought the special anniversary offer for $6.99 and they took my money but didn't give the gems i sent them 2 messages about it but they ar..
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Ever after the latest anniversary update I've been unable to purchase anything on Clash Royale.
The optional update didn't fix it for me.
I ..
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2 months ago I tried to buy an arena 7 pack 9,99€ but after I clicked on accept to buy I couldn't buy anymore gems and the transaction has..
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I lost access to my account that's level 11 that I've had over a year and supercell hasn't responded. It's been 2 days. I am just spamming h..
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Sometimes it may take a little while for the gems to be delivered, so please wait at least 24 hours before contactin..
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Hello,
So i have purchased 500 Gems And the bank said that the Purchase is sucess After that My game restarted And i didn't got gems To open..
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I do not open the game and I'm getting tired and I'm going to uninstall it, I did not have a big progress but I was in sand 4 and it's a sin..
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Um I wagon and a barrel of gems and it gave me two fistfuls um I either elwant my gems or my money back because Im not gonna let a bug waste..
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Hi, I lost my account and sent a request to get it back with all the necessary action (including player id# and receipts from gem purchases)..
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A few months ago I attempted to purchase a in app offer. After taping on it it paused to bring up the password, my phone died and when I wen..
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I tried to buy arena 9 pack and was charged but 15 minutes have passed and I haven't gotten the pack yet.
My ID is #2V2U9GLL9
EDIT: nvm I go..
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I bought a bag of gems, my purchase was validated but I was not received my gems
Can you help me please?
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I recently attempted to buy the Jungle Arena Pack. The purchase was pending when it timed out. My Google Play balance was $10.00 lower, bu..
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I still love clash royale in spite of this, don't get me wrong, but this completely threw me off and made my experience so much worse. I hav..
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Hello, this is Sabomb. I am here to tell you that i bought the Arena 7 9.99 Chest and gen bundle when i bought it I was very happy and opene..
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Hi there id loaded 500 jz to purchase that specail offer reward but wen i press the method of payment it shows only debit and credit cards i..
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Hi,
purchased the above for my two sons today. Both received the 500 jewels but only one of them got the treasure chest :(
Both items have b..
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Thank you for all the reports of Google Play purchases being billed and not receiving your special packages.
It see..
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Thank you for all the reports of Google Play purchases being billed and not receiving your special packages.
It seems there is an issue with..
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English only, please. There is a thread about this issue already posted here:
https://forum.supercell.com/showthre...
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English only, please. You can find more information about this issue here:
https://forum.supercell.com/showthre...et..
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Hey I wanted bought 10.000 Gold and 80 gems for 0.99 Euro but didn't got anything.I hope someone can help me out. Ingame: Lambo 7-858355
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I see that super cell gave an update and is refunding us our money back for every time we tried to purchase a chest. I'm slowly getting my e..
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I bought the offer fortune 10euros, so the super magic chest and 1200 gems, but I did not receive it but the purchase was charged! And stret..
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I feel cheated this is my first purchase I feel scammed. Supercell sort it out please and maybe a an extra 10k for stressing me out!!!!!
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So I attempted to make one of the special purchases today in the morning. The one for the Arena Level 7 Magical Chest plus 500 Gems. What en..
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Hang tight folks, waiting for an update from the SC team, but as with any issues like this in the past, I'm sure if ..
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I reached arena 8 for the first time and tried to purchase the one time offer you get for reaching it. I was charged but didn't get the pack..
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I tried to buy a promotional pack, Lucky offer, very magical gems package for $ 31.99, at the end of the purchase I made a mistake, I tried ..
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I bought the $0.99 deal pack that gives 10,000 gold and 80 gems, but didn't receive gems or gold. I have the inferno dragon in my shop today..
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