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Android Problem with an Offer purchase

4:08 am, May 28, 2017 713 231 1.2 @ 200 wpmrate up DBerto source
1
Hi. I play with two accounts on the same device trough an app that associates another google account to another clash royale account.


The accounts are Berto, this one being my main and oldest account. Bertowski is my secondary account, the one I created trough the app. They're both associated to each respective google account.


I reached 3000 trophies on Bertowski account and appeared the celebration offer for reaching the Mountain Hog Arena that I'd have to pay 10.99€ for 100k gold, 1.2k gems and 1 legendary chest.


I made the purchase but I didn't get any gold, gems or legenadry chest. After the transaction the offer option remained and nothing changed.


After that I thought I could have some delay or something, so I restarted clash royale but it stayed the same. I tried to purchase again just to check if the offer was still really active but more 10.99€ were taxed and didn't get anything.

I don't know if the fact of using two accounts on the same device influenced this situation..

I ask you to assess the situation and tell me in which way it would be possible to get a refund of the 21.98€ or to get the 10.99€ back (if still possible to get the offer].


Thanks.
forum.supercell.com
4:08 am, May 28, 2017 713 231 source

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