Contact in-game support team. They have a log of your activities and can tell you what happened:
https://forum.supe..
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This happened for the 2nd time now (not in a row, though):
Basically I've lost a Classic Challenge with something like 9:3 or so. After I lo..
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The special event I was playing in ended without me losing all 3 battles. I just spent 100 gems and only lost 2 games, but I received a ches..
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Originally Posted by Mark12211 I was playing my 8year old son's Lev..
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Loss of account
A friend intentionally uninstalled the game, and my account was registered with google play, and my account was lost, I have..
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i played yesterday the challenge and couldnt go more than 3 wins. today i started a new one and somehow the prizes shows that only the legen..
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Hi,
Today i noticed following problem: I woke up at 8:52 am and had 4827 Barbarians. I opened two free chest and one gold chest and receive..
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Hi
After completing 10/10 in the clan chest with guaranteed 3 epic cards, I only received a total of 2 epic cards.
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Even as clan leader, there is no way to manage disruptive or abusive players without extreme measures. Kicking a member does nothing because..
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I am playing the game on my Samsung S4, almost reached level 12. Now I bought a new phone S7. Installed the game and Google Play Services, f..
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If you tried to buy a legendary chest by using 500 gems in game and you haven't received the chest or its card, cont..
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I have not received any free magical chests that were given upon the arrival of 2v2.Please look into the matter as quickly as possible. My t..
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In the spanish fb fanpage they did a draw for free gems and we were of the winners and we didnt receive anything yethttps://i.gyazo.com/2427..
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Hello,all of my friends get those 2 chest but i still didnt get nothing,i have played some games but i still didnt receive them, ID : #82YVY..
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You need to contact in-game support team:
https://forum.supercell.com/showthre...In-Out-Of-Game
It may take 2 ..
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I recently received a legendary chest from a drop(my first one that dropped), and when i opened the chest after 24h the chest froze and when..
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I've heard about few other cases like this. I don't know the exact answer but I think special chests like SMC depend..
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When I finished last season I got to 4000 and I still have not received my corresponding chest. What I can do? I have already sent a message..
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When I finished last season I got to 4000 and I still have not received my corresponding chest. What I can do? I have already sent a message..
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I got a 10 wins but I didn't get the 100k gold.Happened on both accounts.In the challenge it says received but the I didn't actually got the..
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I purchased a special offer but I didn't receive it and when I select it again, it gives me an error 'you already own this item'. Can this b..
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Hi,
I bought a legendary chest for 500 gems and the game crashed multiple times during opening.
The gems were taken but I didn t receive ..
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Whenever I buy a chest, and rarely when I receive a free one, do I get a card that I use in my deck. It is a huge waste or money and gems. I..
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I receive a lot of false notifications in the game. For example, "You have a gold chest ready to open" while I'm already opening a silver on..
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Is their a problem with my cards..haven't received any of the new cards though reached level8
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I have had this problem for years,in both games.I often( at least once a day) receive wrong notifications.Like :"Your silver chest is unlock..
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Dear supercell, i really like playing clash royale. Now this is the thing. I pushed all the way up to master" (4900+) troffees. And i didnt ..
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On Monday (03/07) I opened my Legendary Chest (about 6:00 PM in GMT +3) and the letter received was the Miner. My Miner is on level 2 and at..
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I received 11 notifications that the 2v2 challenge was ending in 6 minutes.
Also it's notifying me inaccuratly about chest being ready to ..
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I'm in Arena 10 and I should be able to receive 4 rare cards when I request for them but recently when I request I am only getting 3 rares. ..
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Didn't receive a chest from the last clan crown chest challenge? How do I get now ??
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Today I reached arena 10 from arena 9, but the chest I received was from arena 9. Is this a new rule (yesterday the same thing happened). Do..
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2 times, when buying cards around midnight, the game reboots, the cards are replaced by others and I receive nothing.
How to obtain the hist..
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Hi guys,
Today I just got into arena 10 for the FIRST time. I was very excited to purchase the special offer, however I never received one. ..
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Hello,
I already reported this problem, but here I am writing on the forum too.
I saw this cheat for the second time and I see that there a..
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Hi Supercell,
I'm from the U.S. and I was playing earlier today and when I received the message "new cards in shop" I looked and the only ..
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Hello today is epic sunday and I have requested a card but my Ethernet failled so in my count it doesn't appear and the time started again 7..
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I have bought the night wich in the shop for 40.000 gold. It was right at the beginning of the new offer at midnight. I got a Screenshot.. I..
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It appears that the level of an Epic chest featured in the shop is based on trophy count, not Arena level. Feature or bug?
How I found out:..
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Hey there,
I checked "Stats Royale" recently, saying that after my next game I would receive a Magical Chest. After I played adn won this ga..
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Hi
The last night , i buy the night witch legendary card on the market at 00:03 am after the changing card cycle 00:00
when i buy it, the ga..
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I reported this bug to Supercell through Clash Royale App multiple times, but every time I get the same response from support - along the li..
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Many time i have a legandary chest in the store, and i buy it many times, in the first time i got graveyard and in the second time i got pri..
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Hi.I was on StatsRoyale and refreshed my profile because I wanted to see what chests I will get.I saw a Magical Chest that should have come ..
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I was about to get a giant as told by statsroyale chest predictor. But I never received it. I have also lost other chests in the past. I hav..
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i buy special offer on May 27, 2017.
but still not received
i contact supercell but they say Your help request has been passed to our s..
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Sometimes, whenever I begin a match, the match freezes. Not that the game crashed, but it’s one of those experience where your connection ..
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I left the clause to go back to the nomal because it bugou, all the clan battle mode, and it goes out and then I came back and anyway, just ..
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I have sent a report through the game to tell about one of my clan mates and his problem loading his account. It was sent a few days ago and..
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I noticed that this is the second time the game doesn't take into consideration my personal trophy best and thus I received a lower league c..
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It have happened twice now that I didn't receive the epic card ppl donate to me. i requested the donation and I only got 2 even tho 4 ppl ha..
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Before.PNGAfter Tapping on gray special.PNGHello, and my name is Tyler, though my username goes as Capt. TC in the game. For about a week no..
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Hi,
I'm Legendary arena.
When i ask a Card, i should have 40 or 4 cards.
But sometime, not! This is not the first time it's happen.
This mor..
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I just got to A10 as a lvl 8. Just as I was put in A10 I received(1st) SMC. So in joy I just stared the chest for some time and my eye met t..
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Hi, I have bought the package promotion which is the RM39.90, and I have waited for 4 days but I dint receive the 2500 gems and ond magical ..
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Almost all the time I don't have a problem with app notifications but notifications from clash royale are so damn annoying and there's a bug..
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Hi
So Friday I got the summer offer and I love it "Gems / Chest" but there was a problem with this.
So I started on buying the Giant Chest "..
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Open the winning chest at 12 games, but the's no night witch?
Please find my attached files for more details.
Thanks,18741512_16023570397769..
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So a month ago i try to buy gems. I never receive the gems, and neither had to pay.
Now I have all the icons to buy gems greyed out and when..
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Hi, I know this is a current known issue but the donation/request bug is still very much active and it happened to me today. I was 14 rare c..
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Hello,
I received in my magic box electrical wizard, so my second card. And now when i watch my list of card, this secand card was not add..
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I have been waiting for almost over half a year for the electro wizard to show up at the shop.I have received every single legendary so far ..
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Yesterday my clan complete 10/10 clan chest. Today I was opening my clan chest then I lost connection and a message appear saying "retry log..
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So I qualified for the next round in the Crown Championship Global Series (CCGS) by placing top 20 in one of their tournaments, and you're s..
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I've looked at a lot of the threads for this issue between the Clash of Clans and Clash Royale forums, and cannot seem to find an answer to ..
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So after my clan finished the weekend clan battles everyone recieved there clan chest. But I did not receive one.. it said where it usually ..
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I do not understand, I'm a level 7, 5 arena,so far never received the legendary chest.
But my friends who is level 7 arena 5 thay got legen..
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I got 6 wins in the heal challenge and received no heal spells. Is there a way to receive the missing spells?
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As the above mentioned title. The rewards pop up screen was not activated and the number of cards remained the same.....
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Hey supercell, I got a problem here , aren't we suppose to receive a super magical chest once every 2 chest cycles? Well according to stats ..
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Hello Supercell. Today when I logged in to my account, I saw a special promotion and it is a legendary chest. Then I was very happy because ..
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Hey there,
I'm trying to delete my old account. I've sent some messages and mails to support, but I didn't receive any response.
Anybody ..
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I have completed more than two coffers of the clan and I only get cards from the training arena and I have not received more than one legend..
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I have two accounts both of which participated in the 2v2 battles , however I didn't get a chest in either of them.
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Yesterday the clan battle ended and I didn't receive my clan chest. I hope to have a prompt solution to this problem
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Since I started the game, there is an jncreasing list of glitches that led me to quit once and most likely will lead me to a more permanent ..
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So, today I received my Galaxy s8. Before, I used to play Clash Royale on my Galaxy s6. However, I am logged in on the Play Store with the s..
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Ok so I've been waiting for months to upgrade my goblin barrel epic card. I had 46/50 today and after the epic donation I received 4 cards b..
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Eu tentei fazer uma compra no aplicativo Clash Royale na semana passada, quando de repente recebi uma mensagem do Google afirmando que eu qu..
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I'm trying to buying gems for Clash Royale.
I've bought a gift card and now a have some money in my account, but when I try to buy gems I re..
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My friend received a golden chest from battle but there is no arena stated on it. Could it an arena 11 golden chest or Arena 1?
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I have not received the offer arene 11!
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Hello everyone, so as you know when you reach a new arena you will receive a special offer. I am a returning player from quite a while ago, ..
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Hi SC Community!
I have a problem from my mistake with CR.
I had a lv 11 crown tower account linked to my e-mail, logged in with google play..
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Today i had receive my draft chest... and i get to choose between ice wizard and inferno dragon... after a few days of complaine... finally ..
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In today's maintenance we're adding more servers to be ready for Clan Battles on the weekend!
Also:
- We're fix..
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In today's maintenance we're adding more servers to be ready for Clan Battles on the weekend! :thumbsup::thumbsup:
Also:
- We're fixing th..
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Hello,
I have a bug about the arena 11.
Before yesterday I arrived for the first time in the arena 11 but I have not received the arena pack..
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My highest was 4402 then I tried a lot of different decks and dropped to 3997.After the end of the season I didn't receive my reward chest. ..
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Dear supercell, thank you for not replying on the draft chest issue. Many like me wanted a reply whether it is going to fix, if yes then whe..
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I still not receive any draftt chest although after the maintenance... but one of my clan member had received his draftt chest.... Please fi..
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So last week Clan chat was buggy due to the new Clan Battle Chest thing and when I requested my cards, the request never appeared on the Cla..
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I have not received my draft chest even after update. My season best was 4201 and I was around 3800 when it ended.
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Many player have not received the draft chest because their previous best is being shown as current season best. Please fix this bug many li..
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Still haven't received my draft cgest....y?????
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I still didn't received my season draft chest
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Someone in our clan has a colored name, and if you know, they removed these a long time back. He kept his color name, and now the name looks..
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I had over 4100 trophies 2 hours before finishing the season chest. But i played some matches and i lost more or less 130 trophies. I suppos..
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Hello Everyone,
I ended the season at 4606 but the badge is Silver from Challenger 2.
Screen 1 : http://hpics.li/d31d116
Screen 2 : http:..
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