/ home / search /

iOS I cannot access my account and i cant contact the Supercell Support

Hello, i need some help to connect to my account in Clash Royale. Im trying contact the Supercell Support in game, but no one answaer me. I ..
Approved
1

Android Help plz

Hi I am an avid supporter of super cell I play boom beach clash royale and clash of clans with much love and no complaints until now...... i..
Approved
1

mmmaka3m reply to Android Cannot sign in google / link device

Hi. Are you trying to connect your game to the right Google account? Is that the only google account currently on y..
Approved
1

Android My challenge cannot be stopped

I got 3 losses, but I cannot claim my chest. The battle button is still there and I cannot press it to stop the challenge. What do I do?
Approved
1

General Legendary chest cycle problem

It seems that you are required to stay in arena 9 during the entire chest cycle or else the legendary chest only appear once every 2 cycles...
Approved
1

Volume cannot control

Sound volume cannot control in App. I play this game with listening music on same device. But this App’s sound volume is big so I need d..
Approved
1

Android 2v2 battle loads slow

Hi, I have Samsung Galaxy Tab 4 with Android 5.02 OS. When I play normal battle everything is ok, but in 2v2 battle it loads so slow. It is ..
Approved
1

Android 2vs2 Draft BUG?????

Dear Ik wake up this morning and i Play Clach Royale the 2vs2draft (21/07/2017) (10:02) I win al off tem. But Then! I cannot choose a cart, ..
Approved
1

iOS Troop place glitch

This is major glitch I found in the game. The glitch is that you cannot place one of the cards down into the arena if you keep placing other..
Approved
1

Android Sparky 3 times in a row

I am a free to play player. I saved 500 gems in around 3 months. Meanwhile I got a sparky from clan chest. That's ok. I got another sparky f..
Approved
1

General maybe not a bug but a feature request - maxed cards in the shop

I have 1 card that is maxed out. However it still appears in the shop but (obviously) I cannot purchase it. Not sure if this is a bug or a..
Approved
1

General SAME 2v2 COMPLAINT

Accidentally hit the 1v1 button when my 2v2 deck was enabled. Solutions: 1) Allow us to quick swap decks before the battle starts. 2) Fix th..
Approved
1

iOS BUG Pls FIX it Supercell

Hi, I am MrUni. My Clash Royale Game ID: OP , #G2C8C2GL In the past hour, I played 7 games of Clash Royale in a stable wifi connection.(..
Approved
1

General Rage plus other potions hiding troops

I've run into a lot of players with the rage potion recently. They end up stacking something on it sometimes. Regardless, the coloration wil..
Approved
1

General Cannot get Supercell to look at the bug! Need your help!

I reported this bug to Supercell through Clash Royale App multiple times, but every time I get the same response from support - along the li..
Approved
1

Android Im stuck in clan

Hello, Miss/Sir, it is submitted that im a loyal player of clash royale! Ive joined a clan name love pakistan clan tag(#2L29VL80) now i am n..
Approved
1

General Death damage stats not visible

I just upgraded my giant skeleton and cannot see it's death damage.Same is true for the balloon. Please bring back the stats
Approved
1

iOS Tap and drop does NOT work

Hey all, I seem to have an issue where I cannot tap a troop from my hand and tap where I want to place it consistently. It works half the ti..
Approved
1

iOS Any way to get my account back?

So, yesterday I had broken my iPhone 7, the phone with my account named "JackFox" xp level 8 and arena 7. I got a replacement today and I do..
Approved
1

iOS Someone please help me get my account back

So, yesterday I had broken my iPhone 7, the phone with my account named "JackFox" xp level 8 and arena 7. I got a replacement today and I do..
Approved
1

Android Cannot log into Google Account

Some months ago I deleted my Google Account, then when I tried to connect my new account to Clash Royale & Clash Of Clans the Disconnected b..
Approved
1

General Guy named Supercell

I saw on a video that in the terms of service it says that you cannot name yourself supercell.image.jpg by the way, it is cropped. ..
Approved
1

Android Opposite king freeze glitch

So today I casually opened clash royale and entered the game.Everything was looking good so I just went to get a match.As I had just dropped..
Approved
1

Android problem in placing spells

Hi, From about 2 days, I think when my system did a last update for clash royal, I cannot place spells properly. It's a bit difficult to exp..
Approved
1

Android Invisible Skeletons

I cannot see skeletons on my account. It is not my phone's fault because I can see them in my other account. I can only see me opponents ske..
Approved
1

Android Endless cycle

I have a major problem. This has been going on for months now, and I waited just to make sure. This is on a different account than of the on..
Approved
1

iOS Cant drop cards sometimes

I have seen a youtuber did face the problem of cannot drop one card but can drop other cards. And now I just face the similar problem for th..
Approved
1

Clash Royal problem ,why i cannot open & force close

The latest update today won't let me open my clash royal, it's always Force Close .. Why is that? Is the update not compatible to my phone..
Approved
1

General Spectators

Hello guys!!! I have one complain about the spectators. Its like spectators can view the troops of both sides and they know that which tro..
Approved
1

Android Connection error!!! Please help!!!!

When I switch from using Wi-Fi to using my mobile data I cannot connect to the server for love nor money, I wouldn't mind but I have a full ..
Approved
1

iOS News Royale doesnt work

On iPhone4 you cannot read news Royale, because it loads forever.
Approved
1

iOS Match glitch that forced me to drop trophies, towers switched

Here are images of the situation. Sorry having some trouble adding them, bbl. Cannot add images for some reason
Approved
1

General Transaction is pending (stuck)

I've looked at a lot of the threads for this issue between the Clash of Clans and Clash Royale forums, and cannot seem to find an answer to ..
Approved
1

Android Google Play Bug on Samsung Galaxy S8?

Hey, guys! I've been a long time apple user for the longest time, but I just switched to android on my new S8. I'm currently having an issu..
Approved
1

Android Google Sign-In

So, today I received my Galaxy s8. Before, I used to play Clash Royale on my Galaxy s6. However, I am logged in on the Play Store with the s..
Approved
1

General Clan battle viewing bug.

When you start a clan battle and you are waiting you cannot spectate. At least not from chat. You can bypass the do not spectate while the b..
Approved
1

Android Freeze bug

My deck freezes and I cannot put any cards
Approved
1

General archers

Please divide these chicks, make them not to take same target, they are stock on same skeleton and cannot kill skarmy or grave yard. Pleas..
Approved
1

Android cannot connect to Google play

нажимаю подключиться к гугл плей,в игре нажмимаю кнопку красную под гугл пле..
Approved
1

Android Game stuck at load screen.

I recently closed the game and after a few hours I cannot get into the game. Its stuck at the load screen. I tried clearing the cache still ..
Approved
1

General High Level

I think that supercell should make it so that people cannot drop trophies just to beat level 1 people
Approved
1

Android My clan battle chest cannot be opened!!!!!!!!!

I was out this afternoon playing some ladder matches and after I played 3 or 4 matches I closed clash Royale but before closing ClashRoyale..
Approved
1

Android Ice Wizard is freezing my game.

Whenever my opponent plays an ice wizard, my game completely freezes. When I close out of the game and try to come back in, it will sometim..
Approved
1

Android Enemy tower bugged

Playing Clash royale like always i match with a guy that i cannot send my troops, and i see his king jumping like he's taking damage, the gu..
Approved
1

Android I cant join challenges or tournaments

For some weird reason i cannot join any tournament or free entry challenge.Fix this now!!!
Approved
1

iOS Royale TV

Hello i cannot see the views when looking at the replays on Royale TV how can I fix this?
Approved
1

iOS No Card Selected Bug

CAN YOU PLEASE FIX THE BUG WHERE YOU CANNOT PLACE TROOPS BECAUSE APPARENTLY YOU DONT HAVE A CARD SELECTED WHEN YOUVE TAPPED IT OR DRAGED IT ..
Approved
1

Android Cannot log in

Hi, Since around 1 hour or more, i cannot play anymore to the game. It is blocked when the game is loaded to 100%. It is the same with my ta..
Approved
1

General Pekka Sound

When a PEKKA is deployed, due to the -2s deploy time buff, it says "BUTTERFLY" 2 seconds after it makes its initial deploy noise. I unfortun..
Approved
1

Android I can never get a legendary card although I heard some people talking about the cycle

I am like loosing my hope I this as all of my friends got 2 to 3 legendary cards and I cannot ,what I want is to get a legendary card ,what..
Approved
1

Android Network issues

A long way chat with support but no results the game still doesn't properly connects with server and I cannot chat donate or play a match wh..
Approved
1

Android Frozen when opening the chest

Please help me how to fix my problem, herewith what I have done trying to fix it by my self. 1. I have bought chest from the last event (my..
Approved
1

Android Top Royales bug

Whenever i press Top royales , either players or clans game just freezes and i cannot exit.
Approved
1

Android Cannot request epic cards today

Hello, i didn't requested epic cards today, only rare ones... now I can just request normal/rare cards. Afaik I can choose the time to reqeu..
Approved
1

iOS My royal tower changed to the red colour!! This bug also hack me that i cannot attack

i hate this bug, would supercell reply me? and also my account name is 山寨姚大叔, please feel free to reply me as fast as possible! 2...
Approved
1

Facebook Connection problem with two accounts

I used to play CR with iphone. But one day, my iphone was broken and I cannot used it anymore. Since then, I have played CR with an Android ..
Approved
4

Android Cannot restore account after keychain reset

Keychain reset and poor support Dear Supercell it's incredible that after a keychain reset and a 2 day suspension for owning verify my game..
Approved
1

Android cannot switch accounts?

I cannot switch to my another account in my android device from today for past 1 hrs... if this is a bug plz fix it or else I will try anoth..
Approved
1

Translation accuracy of Thanks emote in CHinese

There was a time "Thanks" was translated properly to "Thanks" in Chinese. However it is "Thanks for letting me win" now. That makes me even ..
Approved
1

Cannot link device from IOS to Android. Error 102

Help! i cannot connect my device from Iphone to Android. it gaves error 102.
Approved
1

Android i cannot load with my account

I've connected my account with google play but I cannot load with this account..
Approved
1

Please help me really plsss

I used my code of membership has an android device which I do not use any more and which does not work any more, and I am going to pass to a..
Approved
1

General Hitpoints for spear goblins is less than normal goblins

I am not sure it is a bug or not but in 1/13 update zap was decreased so it cannot killed goblins by zap of equal level but this change doe..
Approved
1

General Info not Available

I'm not sure if this is meant to be or not but when you are able to upgrade a card you cannot look at its info until you upgrade it. I was t..
Approved
1

iOS I cannot hear sound

For some reason, I cannot hear sound effects and music in Clash Royale, CoC, and Boom Beach, despite me enabling the sfx and music settings ..
Approved
1

Android Clan disappeared

Yes my Clans gone. You read that right. Just like the wind I cannot see my clan and neither can any of my clan friends. Poof. Gone. Anybod..
Approved
1

Android Cannot connect with facebook

My clash royale account cannot connect with my facebook
Approved
1

General Another executioner glitch.

https://youtu.be/oei80VJeFUA If you go to this link and go to 5:28 in the video, watch and you will see that even though the minion horde i..
Approved
1

Android Losing Elixir temporarily

Hello everyone! I have been experiencing a problem in my games.. When i use skeleton army + mirror when i am at 10 elixir it brings me to 0..
Approved
1

Android Game freeze completely

When i am playing in a battle, the game always freeze completely, i cannot do anything except leaving. Then i try to get back cause i don't ..
Approved
45

iOS Request epics on Sunday

As we all know, we can request epic cards once on Sunday. The problem is, that if you switch accounts in the same device (I did it via game ..
Approved
1

Android Stuck on 50%, then says Updating... and app restarts and this loops

So I am really enjoying Clash Royale as a game but was disappointed when this started happening to my clash of clans account. I tried uninst..
Approved
1

iOS Cannot Make New Account

Hi, I have searched the forums and tried all advice that I have found but the following situation persists: - Son 1 installs Clash Royale a..
Approved
1

Android Hog Rider bug (cannot jump across the river at two sides of the bridge)

Dear Support, I found a bug that hog rider cannot jumper across the river at two sides of the bridge (please see red area of the attached sc..
Approved
1

Android [With Image]Clan chat messages is not properly adjusting for keyboard space.

Clan chat messages is not properly adjusting for keyboard space. For this, we cannot see last massage
Approved
1

General Clan name in not showing on player profile

Clan name in not showing on player profile. If you check the profile of one player you cannot see the clan name. you can see the badge but t..
Approved
1

Android Elixir usage bug.

Found a bug when i use skeleton army then mirror and then clone !!! It should use 10 elixir but sometimes when you have full bar of elixir ..
Approved
1

Android I cannot request epics

IT'S EPIC SUNDAY. Everyone in my clan can request epics. But they don't appear at my damn request screen. What is happening? I. CAN'T. REQUE..
Approved
1

iOS Full inbox. Cannot receive clan invitations

Can't delete any messages in the inbox. And when you try to invite another player to your clan it says their inbox is full
Approved
1

quitted Clan leader and co-leader cannot be kicked

Hi Everyone, So in my current clan our leader has not been active anymore for months, I assume he has quitted And in the clan there are many..
Approved
1

General tournament locks me in when countdown is over

the LEAVE button disappears and i cannot leave a tournament before 10 people finish playing for 5 more minutes. their ranks do not concern m..
Approved
1

General 2 Bugs in One Message. Nothing Game-breaking though.

The first bug is in-game, the second is out-of-game. Neither of these are game breaking, and are not very important, but I would still like ..
Approved
1

iOS Speacial event offers are invisible

Every time a special event rolls around(challenges and the new red update) there's always a special offer that goes along with it. However I..
Approved
1

Android King Towers Facing Backwards

Odd Event occurred today, I played ladder and a glitch occurred, my king tower faced backward, with the red color instead of blue, my troops..
Approved
1

Android wtf someone hacked??

I played an entire game and won 1-0. However, at the end of the game it came up that they won 3-0. When I watch the replay, it looks as if I..
Approved
3

iOS Pending Transaction

I have contact Supercell via email but appear to be getting nowhere with this issue so have decided to post on here also. My son has an old ..
Approved
1

Android cannot pull card into this space

I cannot pull the card and put in front the archer tower
Approved
1

iOS Classic Challenge chest glitch

I won 11 games with 2 losses. Played my 12th game and got a phone call. Lost the game and it will not let me do anything. I cannot open my 1..
Approved
1

iOS Cannot load primary profile in Clash Royale iOS 10

Hi Everyone, I have experienced an error in Clash Royale wherein I cannot load my primary profile in Clash Royale in my iPhone 6 Plus runnin..
Approved
1

General Super Glitch Ice Golem Ft. X-Bow against Rocket

Today I saw a streamer that using this glitch. Rocket cannot do any harm/dmg to X-Bow if it also hit and KILL Ice Golem in the same time. PS..
Approved
3

Android Slight Design glitches in Infos/Summary of Replays

As a designer with slight OCD for perfect pixels, I cannot rest without pointing this out: There is a slight glitch, by a few pixels, in Cla..
Approved
1

iOS Cannot make in-app purchases: Please wait. Transaction is pending.

Searching the forums, I see over 100 posts with the words "transaction is pending" in them, so I have little hope I'll get any support for t..
Approved
1

Android We cannot complete your purchase at this time.

Hey, I'm Guayabas. I'm not really scared and don't care if you call me "pathetic" or something like that, but I buy a lot of gems. I'm a 17 ..
Approved
1

iOS Transaction Pending

I have had the transaction pending glitch in my shop for over a year now. It is very frustrating because I do not know how to fix it even af..
Approved
1

General Delay, lags, sync

Im sure many of you are having this problems. And NO, it's not my internet connection. I usually start the match latter than my oponents. Th..
Approved
1

General Clash royale is hacked ?

Clash royale mods My friend need help as he has already sent a complain regarding this,though he cannot sent proper evidence and obviously y..
Approved
1

General Game Crashes in middle of matches

Hey guys, I am currently running CR on both my tablet and my iPhone, (tablet is android) and they both experience a bug where ev..
Approved
1

Android Social Friend

Dear Supercell! I've Been Getting A Bug. My Friend Who Is An IPhone User.. She Connected Her Account To Facebook On The Other Hand My Accou..
Approved
1

Chat

Site Rules

  1. Please be respectful.
  2. Only content directly related to Clash Royale belongs here.
  3. No image macros or memes.
  4. Comments + Content that don't contribute to the discussion or are abusive may be removed.
  5. No sexist, racist or homophobic language.
  6. Posting NSFW material is not allowed.

Links

Latest