My son has an old pending transaction on his account that is linked to my AppleID via the iOS Ask to Buy feature that I would like cancelled please as he cannot not make any new purchases due to everything being 'greyed out' due to the old pending transaction.
I have spent a long time trying to get this issue resolved both with Supercell and Apple but to no avail.
Here are the responses that I have received from Apple in regards to this issue :
Quote: Dear S,
Laura here from iTunes. i received word back from the Engineers and they have informed me that they have reviewed this particular issue numerous times and only the developer can resolve the error.
It lies with the programming of the game itself and how it responds to the Ask to Buy feature.
Please forward this email to the developers of this game as proof you reached out to Apple and the issue remains on their end.
Laura and also :
Quote: Hi S,
I am very sorry to hear you’re still having this same issue! I was truly hoping that the developers could have solved this issue for you by now. I have personally gone back and reviewed the case completely.
I have made certain there aren’t any technical difficulties on our side at all, and after a discussion with our engineers they have pointed out that the developer of the app has a way to directly contact Apple for assistance with trying to help clear up that kind of error within their application, which they may need to take advantage of here. The key to that, however, is that the error is happening within their application, and is not at all related to anything Apple has either done or can control.
I really really wish I could give you some more useful information, but the entirety of the actual issue here lies with the developer of the app, and we can’t fix it for them I’m afraid. I truly hope they can work with you to resolve this problem, but there’s just not any actions we can take, it has to be resolved by the developer. However, please feel free to let me know if you have any questions or concerns I can assist with, and definitely let me know if they are able to finally help you resolve this situation.
The best of luck,
Laura So far all that I have received from Supercell is what appears to be generated copy and pasted responses that tell me to contact iTunes support which I obviously have done and when I suggested that the app developers contact Apple support in order to try and get the issue resolved I was basically told that it would be illegal for them to do so which I found a bit odd as Apple are quite willing to help the app developers get to the bottom of this issue but Supercell email support do not appear to be that interested in finding a solution.
Can you please try and help?
Thank you.
forum.supercell.com
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