/ home / Clash Royale Bugs / ios i didnt get my order /

iOS I didnt get my order

3:08 pm, March 12, 2016 1,014 395 2.0 @ 200 wpmrate up 2 godofshadow source

1

hi. i paid two times at 03/07/16 for gems. one of them was 10$ and the other one was 1$ . and i didn't get my order. i didn't receive any gems.

in my account info and purchase history , i can see my purchase.
3 days ago i contacted with iTunes and i told my problem. they checked it and finally they told me to ask it from you. they said that we are just a billing service!!! and only supercell can help you!!

I contacted with supercell .and this is the answer from supercell help and support ( inside game - help and support ):

"Hey there, thanks for contacting us.
Sorry to hear that your purchase didn’t work out. I’ve checked your game log. There isn’t any transaction matching the order mentioned in your message.
This is pretty rare, and typically due to Apple servers losing connection to your device mid-purchase. This prevents iTunes from connecting with the game, thereby stopping the order from following through completely.
Please note, transactions are always delivered to the account they were ordered from, regardless of which Apple ID you’re using.
Because iTunes is the official merchant for all Apple purchases, please contact them directly using this link (http://www.apple.com/support/itunes/), select “Contact iTunes store support”, proceed to “Purchases, billing and redemption” and choose which option is applicable to your case. We understand that Apple told you to contact us, but they are the only ones that can help you with this.
Again my apologies for the inconvenience, please feel free to write back if you have any other questions."

i contacted with iTunes and they checked this answer from supercell.

they said we will send you receipts to proof your purchase. now i have the receipts. and i wanna email the receipts to supercell. whats the email address? nobody does not give me the answer anymore. since yesterday i am sending messages to supercell ( inside game - help and support ) and nothing happens.
what should i do now?

Solved

Read Full Article

forum.supercell.net

Clash Royale Bugs Blue Tracker

3:08 pm, March 12, 2016 1,014 395 2 source

Comments

You might also like

Four New Cards - December 2016

How to use The Log

Clash Royale - Tips & Tricks - Back to Basics!

Four New Cards - November 2016

More from Clash Royale Bugs

mmmaka3m reply to General What is Supercell Doing About the Game Not Loading for Some?

Unfortunately there is no official word. I personally don't know why it's happening. I had this issue since 3 years ..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to iOS Game wont load past 49% then closes out game

Hi. Go to Settings > General > Storage & iCloud Usage>manage storage. Then clear cache for clash royale. Then down..

7 years comments (0) source

Approved

clash royale bugs

1

Cowslips reply to General Me quieren robar mi cuenta

Originally Posted by ivanxv18 Supercell hace dos d

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android Inferno tower glitch

Hi and welcome to the forum. Thanks for the report, but can you post any video or screenshots from this? You can ..

7 years comments (0) source

Approved

clash royale bugs

1

Cowslips reply to Android Error

Originally Posted by AntonellaItaliano pedi cartas pero no le salio..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to iOS Restarting

Hi. First clear cache files for clash royale: Go to Settings > General > Storage & iCloud Usage>manage storage. Th..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Update bug

Originally Posted by ZiadAtya Yes I'm talking about cr but is there..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to General Witch glitch

Can you record a video, upload it to YouTube and post the link here? It would be nice to see it. ..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to iOS didnt receive Classic Challenge chest !!

Contact in-game support team. They have a log of your activities and can tell you what happened: https://forum.supe..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to iOS Stuck on 50% and not loading iPhone 7

Hi. First clear cache files for clash royale: Go to Settings > General > Storage & iCloud Usage>manage storage. Th..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android Game stuck in update restarting loop

Hi. Download a free vpn app from Google play store (like Psiphon). Then use and connect to vpn server (make sure yo..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android help with the legendary chest

Hi. In order to understand how you will get your chests (chest cycles) read this post: https://forum.supercell.com..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android updating...

Hi. Download a free vpn app from Google play store (like Psiphon). Then use and connect to vpn server (make sure yo..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to General Gold /gem sellers

Report those players using in-game report feature, that will help a lot (they'll get banned). The more you and your ..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android Chest problem

Hi and welcome to the forum. First of all, wins doesn't equal to chests. If you have 662 wins it doesn't mean you..

7 years comments (0) source

Approved

clash royale bugs

1

Cowslips reply to Android Ayuda sobre el cofre legendario

Originally Posted by TinchoCarp Holaa como estan? estaria necesitan..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android Player offending people on Clan Chat

Hi. Unfortunately you can't find the guy who sends invite but you can message in-game support team. They'll take ne..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to General Troop Targeting Issue (images to prove it)

Hi. As far as I can see the inferno tower is 6 tiles away from pekka, at best case scenario I can say it's more t..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android Expulsion of the clan without reason or reason

Hi. Name and shame is against forum rules, please remove the name and picture. I don't know if there is a punishme..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Lost account

Originally Posted by Mark12211 I was playing my 8year old son's Lev..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to General Bug with bandit charge (using mega knight and bandit)

Originally Posted by EmmanuelDormond The problem is that I really d..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to General Cant see giant skeleton death damage

Originally Posted by Neothehero I have been using giant skeleton as..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to iOS Dart Goblin Chest

I think This offers will be available for everyone BUT each person will get a different offer. You'll get the offer ..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android Loss of account

Originally Posted by Lautah Thanks for your help, but when I enter ..

7 years comments (0) source

Approved

clash royale bugs

1

Ajax reply to Android Montepuerco es un infierno

These forums are English language. Please feel free to re-post with an English translation. ..

7 years comments (0) source

Approved

clash royale bugs

1

Ajax reply to iOS ACCOUNT iOS GIA ESISTENTE

As said above, this forum is English language. Please feel free to re-post with an English translation. ..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to General Bandit bug

Hi. It's not bandit issue. Other troops may do the same. It's a known phenomenon and its happening because of relat..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to iOS Loading screen is bugged

Originally Posted by Rudzak Tried everything still not working ..

7 years comments (0) source

Approved

clash royale bugs

1

Holps reply to General Match making

Please don't swear in posts.

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android 2v2 tournament co-player dropout

Hi. There are couple of players who quit the challenge. This is a known phenomenon. I faced it too. Right now th..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android Updating ... Rebooting infinite cycle, game does not start

Hi. Download a free vpn app from Google play store (like Psiphon). Then use and connect to vpn server (make sure yo..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android Help

Hi. On the forum nobody can help you. You need to contact in-game support team. Here is how you can contact in-game..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android Bug in giant skeleton challenge

It's not a bug. It is possible to get 2 of the same card in draft challenges.

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android buying gems with lucky patcher

It's not clash royale issue, clash royale is working fine. It's your device and your OS issue. However, I'm familia..

7 years comments (0) source

Approved

clash royale bugs

1

Holps reply to Android Cards got decreased

Please do not re-post the same thread multiple times.

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to General Not sure if this was the desired outcome

Originally Posted by Jayronimo Had a 2v2 battle where my lumberjack..

7 years comments (0) source

Approved

clash royale bugs

1

Alexheney reply to Android Help is needed

Sorry, but there is nothing anybody on the forums can do to help you. Only Supercell Support have any access to t..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android Clan chest reward

Tier 10 clan chest: Contains 270 cards 27 rare cards are guaranteed. 2 epic cards are guaranteed (there is 70..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to Android Bought gems, charged my card, did not recieve

Hi. Please contact in-game support team and they'll help you: https://forum.supercell.com/showthre...In-Out-Of-Gam..

7 years comments (0) source

Approved

clash royale bugs

1

mmmaka3m reply to iOS New phone doesnt let me save data.

Originally Posted by AidanGe I did that, and my GameCenter account ..

7 years comments (0) source

Approved

clash royale bugs

1